Dye & Durham has invested in providing you with a unified, stronger platform that consolidates the advantages of both Cyberbahn and ecore. This consolidation paves the way for additional enhancements in the coming months.
ecore is the leading solution in the market, currently supporting thousands of law firms and businesses with due diligence, corporate filings, and business registrations across the country. Its robust capabilities and modern architecture make it the ideal platform to support Dye & Durham’s customers today and moving forward. Incorporating some of the unique features found in Cyberbahn, ecore will provide the best of both experiences for our customers.
A major benefit to our customers is that our existing customer service teams from Cyberbahn and ecore will be merging. This means our customers will now have access to a larger customer service team, allowing us to serve you faster, and expand the types of support resources available to you. You will continue to interact with customer service representatives you are already familiar with and meet new ones that are experts on the ecore platform.
Before your migration date, continue to use Cyberbahn support lines. Once you migrate over to ecore, please use the contact details shown on your ecore account to reach support. You can find the ecore support number and email in the top right corner of the application by hovering your cursor over the phone icon.
If you would like to make any changes to your user information, such as email, company name or billing address, please make those updates at least 5 days prior to your migration date to ensure all data is properly captured in ecore. Any account information in Cyberbahn will automatically be transferred to ecore, so now is a good time to make those updates. Account Administrators can make these changes by navigating to “Account Administration” on the right side of Cyberbahn’s homepage. Click here for instructions.
If you already have an ecore account, you may continue to use both accounts until your migration date approaches. During your initial migration, you will have two ecore accounts, so you can continue to access your Cyberbahn transaction history. Our team will work with you post-migration to consolidate the two accounts.
If you are not sure if you have an ecore account, continue to use Cyberbahn until Dye & Durham provides you with a primary ecore account. Once we migrate you over to ecore, if we find a duplicate record, we will work with you to consolidate those accounts.
Cyberbahn migration will be conducted in phases and will begin in June 2021. You will receive an email and pop-up messaging in Cyberbahn with expected transition timeframe. We will provide you with an exact migration date a minimum of three weeks prior to the transition.
To eliminate any possible disruptions, all customer transition dates have been scheduled to ensure the least disruption of service and the availability of the Customer Support team to answer any questions that may arise. For this reason, your office’s transition date to ecore has been pre-set. Dye & Durham will notify you by email and in-app of your expected ecore move date within three weeks of your scheduled transition date.
We are taking great care in scheduling transition dates to ensure there is minimal impact to your business during the move.
Our team will create an account for you in ecore and migrate key Cyberbahn data automatically. You will be able to access ecore using the same login credentials you used to access Cyberbahn.
Please do NOT create your own account with ecore.
Once the migration is complete, you will have read-only access to Cyberbahn. This will allow you to retrieve previous work. Please note that with read-only access, you will not be able to complete any new transactions within Cyberbahn. After the migration is complete, new transactions must be completed in ecore.
Yes. Dye & Durham will automatically migrate some data to ecore to help facilitate a smooth transition. Keep an eye out for more information as to what kinds of data will be migrated. This FAQ will be updated accordingly as more information becomes available.
Before migration, Dye & Durham will invite you to a series of informational training webinars regarding the ecore platform. We strongly recommend that you join these webinars when they are live so that you can participate in the Q&A sessions and gain an understanding of ecore prior to migration. In case you are unable to attend during the live presentation, the webinars will also be made available on-demand.
Shorter how-to videos are also available as workflow guides. Find them here.
We will transfer any funds outstanding in your Cyberbahn account over to ecore.
Cyberbahn and ecore are very similar software solutions with the same core features and functionalities. ecore allows you to run searches and complete registrations for your practice or business as usual, but with more automation features for faster completion of transactions.
Both solutions are owned by Dye & Durham, with similar or identical back-end procedures, infrastructure, and customer service teams. During the first phase of migration, you may notice some changes to your workflow, but ecore is undergoing significant development to bring you the best of both software solutions in one.
ecore has many new features you will enjoy using, such as:
ecore does not have an Entity Management solution built in, but ecore is integrated with FastCompany, which is another Dye & Durham solution for Entity Management and electronic minute books. You may also consider our CorpLink or ecorp solutions. Our team has identified users requiring Entity Management and will work with you prior to migration to determine how you can continue to receive Entity Management solutions that fit your practice needs. If you have any questions, contact us at email@example.com.
Like Cyberbahn, ecore is a no-fee membership account, however, the billing system is somewhat different. ecore is a deposit account which allows you to pre-load the funds your firm will require for your expected volume of transactions. We encourage you to tailor your deposit amount based on your previous monthly invoices from Cyberbahn. When you first migrate over to ecore, your account will be allowed to go into overdraft to give you time to submit and process payment.
Funds deposited in ecore never expire and are extractable if you decide to close your account. You may deposit your funds using EFT, direct deposit, or credit card.
Both Cyberbahn and ecore are web-based browser applications. The system requirements for both platforms are the same, so you do not need to change anything.
ecore works on most browsers. For best performance, use Google Chrome, Firefox, Internet Explorer 11, or Edge